Return Policy

At Sezmu, we are dedicated to ensuring your complete satisfaction with our women’s clothing range. We understand that sometimes, a product may not meet your expectations. That’s why we offer a straightforward and hassle-free return process.

Our Return Guidelines

  • Return Window
    • Products must be returned within 20 days of receipt for a full refund or exchange.
  • Condition of Returned Items
    • Items must be returned in their original condition, unworn, unwashed, with all tags attached. Returns that do not meet this criteria will not be eligible for a refund or exchange.

How to Return

  • Initiate Your Return
    • To start your return process, please email us at help@sezmu.com with your order number and the reason for return.
  • Shipping Your Return
    • Once your return request is approved, we will provide you with the necessary details for shipping the item back to us.
    • Please note, the cost of return shipping is the responsibility of the customer, unless the item is defective or incorrect.

Refund Process

  • Refund Initiation
    • After we receive and inspect your returned item, we will process your refund to the original payment method.
  • Processing Time
    • Please allow up to 10 business days for your refund to be processed. You will be notified via email once your refund has been issued.

Exchange Policy

  • Exchanging an Item
    • If you wish to exchange an item, please follow the return process. Once the returned item is received, we will process the exchange.
  • Availability of Replacement Items
    • Exchanges are subject to the availability of stock. If the item you want is not available, we will process a refund.

Contact Us

  • Further Assistance
    • For any questions regarding our return policy or for assistance with your return, please contact us at help@sezmu.com.
  • Feedback
    • We welcome your feedback on our products and services. Your input helps us improve and serve you better.
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