At Sezmu, we are dedicated to ensuring your complete satisfaction with our women’s clothing range. We understand that sometimes, a product may not meet your expectations. That’s why we offer a straightforward and hassle-free return process.
Our Return Guidelines
- Return Window
- Products must be returned within 20 days of receipt for a full refund or exchange.
- Condition of Returned Items
- Items must be returned in their original condition, unworn, unwashed, with all tags attached. Returns that do not meet this criteria will not be eligible for a refund or exchange.
How to Return
- Initiate Your Return
- To start your return process, please email us at help@sezmu.com with your order number and the reason for return.
- Shipping Your Return
- Once your return request is approved, we will provide you with the necessary details for shipping the item back to us.
- Please note, the cost of return shipping is the responsibility of the customer, unless the item is defective or incorrect.
Refund Process
- Refund Initiation
- After we receive and inspect your returned item, we will process your refund to the original payment method.
- Processing Time
- Please allow up to 10 business days for your refund to be processed. You will be notified via email once your refund has been issued.
Exchange Policy
- Exchanging an Item
- If you wish to exchange an item, please follow the return process. Once the returned item is received, we will process the exchange.
- Availability of Replacement Items
- Exchanges are subject to the availability of stock. If the item you want is not available, we will process a refund.
Contact Us
- Further Assistance
- For any questions regarding our return policy or for assistance with your return, please contact us at help@sezmu.com.
- Feedback
- We welcome your feedback on our products and services. Your input helps us improve and serve you better.